CASE STUDY

How We Built An Automated Email Setup That Generates 12% of total Revenue on Autopilot For An Ice Hockey Brand

automated email setup for ecommerce

Time To Profit On Initial Investment: 21 Days
Final Result: 12% of total revenue generated from email marketing every month without lifting a finger.

THE CHALLENGE

Building a Scalable Email Marketing System

The client had a growing subscriber base but lacked a robust email marketing setup to capitalize on it. They needed a comprehensive solution to automate processes, optimize deliverability, and provide actionable analytics while staying true to their brand identity.

That’s where Shawfire Media came in.

01 Setting Up Klaviyo 

We began by setting up Klaviyo, leveraging its powerful features to create a seamless email marketing experience for the client.

01

Account Setup

Configured Klaviyo account settings, integrating it with their ecommerce platform and website.

02

Data Migration

Migrated existing email lists and customer data to Klaviyo.

02 Full Flow Build

The client needed a comprehensive set of email flows to engage their audience at every stage of the customer journey, from welcome emails to post-purchase follow-ups. We created a suite of automated email flows designed to maximize engagement and conversions. 

01

Welcome Series

Developed an engaging welcome series to introduce new subscribers to the brand.

02

Abandonment Flows

Various flows to recover lost sales.

03

Post-Purchase Follow-Up

Created post-purchase flows to encourage repeat purchases and gather feedback.

04

Winback Campaigns

Designed winback campaigns to re-engage inactive subscribers.

05

Secret Flow

Designed to increase general conversion rates. Get in touch with us to learn more about this one. 

06

List Cleaning Flow

Cleans your email list to remove unengaged subscribers.

07

VIP Welcome

Welcomes and rewards your most loyal customers with special offers.

08

Birthday

Sends a discount email to subscribers on their birthday.

09

First Order Anniversary

Reminds customers of their first purchase anniversary with a possible discount.

03 Deliverability Optimizations 

The client was concerned about their email deliverability, with a significant number of emails landing in spam folders. We implemented several strategies to enhance email deliverability and ensure that their emails reached their subscribers’ primary inboxes.

Steps Taken

01

Email Authentication

Set up SPF, DKIM, and DMARC records to authenticate emails.

02

List Cleaning

Regularly cleaned the email list to remove inactive and invalid addresses.

03

Engagement Segmentation

Segmented the email list based on engagement levels to prioritize active subscribers.

04 Analytics & Reporting Setup

The client needed a way to track the performance of their email campaigns and understand the impact on their revenue. We configured advanced analytics and reporting within Klaviyo to provide comprehensive insights into email performance, by tracking key metrics. 

Steps Taken

01

Dashboard Setup

Created custom split testing dashboard to track key metrics such as open rates, click-through rates, and conversion rates.

02

Regular Reporting

Scheduled monthly reports to provide ongoing insights and recommendations.

05 SMS Setup & Implementation

In addition to email, The client wanted to leverage SMS marketing to reach their customers more effectively. We integrated SMS marketing into their Klaviyo setup to complement their email campaigns.

Steps Taken

01

Integration

Set up SMS marketing within Klaviyo, integrating it with existing email workflows.

02

Compliance

Ensured all SMS campaigns complied with regulations and best practices.

06 Building Out Readymade Segments

The client needed predefined customer segments to target specific groups with relevant messages. We created more than 20 new segments based on customer behavior and preferences.

Steps Taken

01

Behavioral Segmentation

Segmented customers based on purchase history, website activity, and email engagement.

02

Demographic Segmentation

Created segments based on demographics such as location, age, and gender.

03

Custom Segments

Developed custom segments for specific campaigns and promotions.

07 Sign Up Forms

The client wanted to grow their email list with high-quality leads. We implemented effective signup forms across their website to capture new leads.

Steps Taken

01

Form Placement

Strategically placed signup forms on high-traffic pages, including the homepage, blog, and product pages.

02

Incentives

Offered incentives such as discounts and free resources to encourage signups.

03

A/B Testing

Tested different form designs and copy to optimize conversion rates.

Final Result

An automated email marketing system that produces 12% of revenue month on month, effortlessly. 

Would your ecommerce brand benefit from an automated email setup?

Click below to book your free discovery call.